Delivery Policy

  1. Overview: At RH Capital / upstox, we are dedicated to ensuring that our clients receive their research reports and algorithmic trading access promptly and efficiently. This delivery policy outlines the methods and time frames for the delivery of our digital products and services.

 

  1. Delivery Methods

 Research Reports: Research reports are delivered digitally. Upon purchase, you will receive an email with a link to download the report. The link will be accessible through your account on our website.

 Algorithmic Trading Access: Access to our algorithmic trading platform is provided through a secure login. Once your subscription is confirmed, you will receive an email with instructions on how to access the platform, including login credentials and any necessary software or API keys.

 

  1. Delivery Time Frames

 Research Reports: Instant access is granted upon successful payment. You should receive the email with the download link within minutes of completing your purchase. If you do not receive the email, please check your spam folder or contact our customer support.

 Algorithmic Trading Access: Access is typically granted within 24-48 hours of subscription confirmation. This allows us time to set up your account and ensure all security measures are in place.

 

  1. Account Creation and Verification

 Research Reports: No additional account creation is necessary beyond the initial purchase.

 Algorithmic Trading Access: You will need to create an account on our platform. Verification of your account may be required to ensure security and compliance with our terms of service. Instructions for account creation and verification will be included in your welcome email.

 

  1. Technical Requirements

 Research Reports: Ensure that you have a compatible device and software (e.g., PDF reader) to view the downloaded reports.

 Algorithmic Trading Access: Specific technical requirements, including supported browsers and operating systems, will be detailed in the access instructions. Ensure your system meets these requirements to avoid any disruptions.

 

  1. Troubleshooting and Support: If you encounter any issues with the delivery or access of our products, please contact our customer support team immediately. We are available to assist you via:

 Email: [email protected]

 Phone: +91-8320426613

 Live Chat: Available on our website during business hours through chatbot and whatsapp.

 

  1. Changes to the Delivery Policy: RH Capital reserves the right to modify this delivery policy at any time. Changes will be posted on our website and will apply to all purchases made after the policy change.

 

  1. Contact Us: For any questions or concerns about our delivery policy, please contact us at:

 Email: [email protected]

 Phone: +91-8320426613

 Address: Arista Business Space 3, Sindhu BhavanMarg, opp. HOF Showroom, Armieda, PRL Colony, Bodakdev, Ahmedabad, Gujarat - 380054?

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